Return & Refund Policy
Return & Refund Policy
Last updated: July 10, 2026
This Return & Refund Policy applies to purchases from transkclub.com, operated by TRU KANFADENTZ LLC, doing business as Transk.
30-Day Return Window
You may request a return within 30 days after receiving your order. To qualify, the item must be in the same condition in which it was received, with included parts and accessories, and in its original packaging when reasonably possible. Proof of purchase is required.
How to Request a Return
Email bobo@transkclub.com with your order number, the item you want to return, and the reason for the request. Do not send an item back before receiving return instructions.
Approved returns should be sent to:
TRU KANFADENTZ LLC d/b/a Transk
361 Osprey Point
Stone Mountain, GA 30087
United States
Return Shipping
If the return is caused by a defective item, damage in transit, or an incorrect item sent by us, we will cover reasonable return shipping costs or provide a return label. For other approved returns, the customer is responsible for return shipping costs. Original shipping charges are non-refundable unless required by law or the return is caused by our error.
Damaged, Defective, or Incorrect Items
Inspect your order after delivery and contact us promptly if an item is damaged, defective, or incorrect. Include your order number and clear photographs showing the issue so we can evaluate it and provide an appropriate resolution.
Non-Returnable Items
The following items cannot be returned unless defective or required by law:
• Custom-made or personalized products
• Gift cards
• Items damaged through misuse, unauthorized modification, or normal wear after use
Promotional or discounted items remain eligible for return when they otherwise meet this policy.
Refunds
After we receive and inspect an approved return, we will notify you of the decision. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may require additional time to post the refund.
Exchanges
For an exchange, contact us first. Depending on availability, we may arrange an exchange or ask you to return the original item and place a new order.
Order Cancellations
Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after processing or shipment begins. If cancellation is approved, the refund will be issued to the original payment method.
European Union Customers
Where applicable, customers receiving goods in the European Union may have a statutory 14-day cancellation right. Mandatory consumer rights are not limited by this policy.
Contact Us
TRU KANFADENTZ LLC d/b/a Transk
Email: bobo@transkclub.com
Phone: (646) 902-4526